Privacy policy

Last updated: October 17, 2026

Privacy Policy

Last Updated: 17-10-2026

Welcome to BuyKoop ("we", "us", "our"). We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, create an account, place an order, contact us, or otherwise use our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you.

By using BuyKoop, you acknowledge that you have read and understood this Privacy Policy.

1. About BuyKoop

Business/Store Name: BuyKoop
Owner/Proprietor: KISHOR DAS
Business Address: Sanpara, Jharobari, Kamrup, Assam - 781125
Email: kishor.online.store@gmail.com
Website: https://share.google/rzKoq4Tg9SmBLgw3q

For privacy-related questions, requests, or complaints, you can contact us using the details above.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

A. Information You Provide

When you create an account, place an order, contact us, or use our services, we may collect:

  • Full name

  • Mobile/telephone number

  • Email address

  • Billing address

  • Shipping/delivery address

  • Payment-related information

  • Order and purchase details

  • Account login information

  • Customer support messages and communications

  • Reviews, feedback, or other information you voluntarily provide

We only request information that is reasonably necessary for the relevant purpose.

B. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Website pages visited

  • Approximate location based on technical information

  • Date and time of visits

  • Referring website or source

  • Website usage and interaction information

This information may help us maintain website security, understand how customers use our website, and improve our services.

C. Payment Information

Payments may be processed through third-party payment gateways or financial service providers.

Where possible, BuyKoop does not directly store complete card numbers, CVV numbers, UPI PINs, banking passwords, or other highly sensitive payment credentials on our own servers. Payment information may instead be handled by the relevant payment service provider according to its own privacy and security practices.

3. How We Use Your Information

We may use your personal information for legitimate business purposes, including:

  • Processing and fulfilling your orders

  • Delivering products to you

  • Confirming and updating order status

  • Processing refunds, returns, and cancellations

  • Providing customer support

  • Responding to your questions and requests

  • Creating and managing customer accounts

  • Improving our products, website, and services

  • Personalising your shopping experience

  • Detecting and preventing fraud, misuse, or security incidents

  • Maintaining website and transaction security

  • Sending important service-related communications

  • Sending promotional communications where permitted and where you have provided the required consent

  • Complying with applicable laws, regulations, legal processes, and lawful requests

  • Maintaining business, accounting, tax, and transaction records

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

4. Cookies and Similar Technologies

BuyKoop may use cookies, pixels, tags, local storage, and similar technologies to improve website functionality and understand website usage.

Cookies may be used to:

  • Keep items in your shopping cart

  • Remember login or website preferences

  • Understand how visitors use our website

  • Improve website performance

  • Measure advertising or marketing effectiveness

  • Help detect suspicious or fraudulent activity

  • Provide relevant content or advertising, where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping-cart or checkout functionality.

5. Third-Party Services

To operate our online store, we may use trusted third-party service providers, including:

  • Payment gateways

  • Shipping and logistics companies

  • Website hosting providers

  • E-commerce or website platforms

  • Analytics providers

  • Marketing and advertising platforms

  • Customer support and communication services

  • Email and SMS service providers

  • Fraud prevention and security providers

These service providers may receive information necessary to perform services on our behalf.

Examples may include:

Payment Provider: [PAYMENT GATEWAY NAME]
Shipping Provider(s): [COURIER/SHIPPING PROVIDER NAME]
Website Platform: [SHOPIFY/OTHER PLATFORM]
Analytics/Advertising Services: [GOOGLE ANALYTICS/META/OTHER SERVICES]

You should review the privacy policies of these third-party providers where appropriate, as their handling of information may be governed by their own policies.

6. Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share necessary information with:

  • Delivery and logistics partners

  • Payment processors

  • Technology and hosting providers

  • Customer support providers

  • Analytics and security service providers

  • Professional advisers, where reasonably necessary

  • Government authorities or law-enforcement agencies where required by applicable law

  • Other parties where necessary to protect our legal rights, customers, business, or website

We aim to share only the information reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Depending on the circumstances, these measures may include:

  • Secure website connections

  • Access controls

  • Password protection

  • Restricted employee or service-provider access

  • Security monitoring

  • Regular review of systems and procedures

  • Appropriate safeguards for payment and transaction information

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and devices.

If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps as required by law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, completing transactions, maintaining business and accounting records, resolving disputes, preventing fraud, and complying with legal obligations.

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law and our internal retention practices.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law and any conditions or limitations that may apply, you may have rights regarding your personal information, including the ability to:

  • Request information about the personal data we process about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally applicable

  • Withdraw consent where processing is based on consent

  • Request assistance regarding your personal information

  • Raise a privacy-related complaint or grievance

  • Request information regarding certain data-sharing or processing activities, where applicable

Where you withdraw consent, this will not affect processing that was already lawfully carried out before the withdrawal.

Some information may need to be retained where required by law or where there is a legitimate legal or business reason to do so.

10. How to Exercise Your Rights

To submit a privacy request, please contact us at:

Email: kishor.online.store@gmail.com

Please provide enough information for us to identify your account or request. We may take reasonable steps to verify your identity before processing certain requests in order to protect your personal information.

We will handle valid requests within the period required by applicable law.

11. Children's Privacy

BuyKoop is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at kishor.online.store@gmail.com so that we can review the matter and take appropriate action.

12. Marketing Communications

If you choose to receive promotional communications from us, we may send information about products, offers, discounts, or other updates.

You may unsubscribe from promotional emails by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of promotional communications, we may continue to send essential service-related communications, such as order confirmations, delivery updates, payment information, account notices, or important changes to our services.

13. Links to Other Websites

Our website may contain links to third-party websites, applications, or services.

BuyKoop is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

When we make changes, we may update the "Last Updated" date at the top of this page. Where required, we will provide additional notice or obtain consent.

We encourage you to review this page periodically.

15. Grievance and Privacy Complaints

If you have a question, concern, or complaint regarding our collection or use of your personal information, please contact us first.

Privacy Contact / Grievance Contact: KISHOR DAS
Email: kishor.online.store@gmail.com
Address: Sanpara, Jharobari, Kamrup, Assam - 781125
Phone: +91 9864548970

We will review and respond to your complaint in accordance with applicable law and our internal grievance procedures.

16. Contact Us

If you have any questions about this Privacy Policy or how BuyKoop handles personal information, please contact us:

BuyKoop
Owner: KISHOR DAS
Address: Sanpara, Jharobari, Kamrup, Assam - 781125
Email: kishor.online.store@gmail.com
Phone: +91 9864548970
Website: https://share.google/rzKoq4Tg9SmBLgw3q

We value your trust and are committed to handling your personal information responsibly and transparently.

Last Updated: 17-10-2026